Travelling in taxi services can surely be fun, however, there are tons of times when you can have troubles with these services as well. Many Canterbury taxi companies do not have a good reputation because of their disputes with customers. You can find a taxi in Canterbury easily however, there is no assurance of the quality of service that you get in some cases.

Customers tend to have different problems with their taxis and we will discuss some of the common ones below:

Charging Extra:

Some taxi drivers tend to agree on a price and ask for more money than the decided amount once they reach their destination. They make various excuses like excessive traffic, problems in the ride, and much more to score a few extra pounds from the passengers.

Dropping Off At The Wrong Place

If you are new in the UK, you can find taxi drivers misleading you by dropping you at the wrong spots. You would have to get another taxi and pay that one separately to reach your destination again.

Longer trips

Some taxi drivers tend to take the longer routes because they would cover more kilometres and ultimately make more money. They avoid shortcuts in hopes to make more money from a single ride. It causes the passenger to lose both time and money.

Bad behaviours

Some of the drivers aren’t on their best behaviour with their passengers and talk to them rudely. 

So, it can be said that there are plenty of ways that a taxi ride can be a literal nightmare if you do not know how to deal with it. The most common reason why this happens is that people do not know how to deal with all of these things. Therefore, we have decided to explain where you can make comments and complaints about taxis on tour issues. Let’s begin!


There are a few steps involved when you want to lodge a comment or complaint against a taxi service on tour issues.

Make a document

Make sure that you pen everything down, make it balanced and mention important details only. You can add the details so that the concerned authorities can look into the matter without a problem. It will also help you hold your ground during the complaint process.

Be on your best behaviour

A common mistake that most passengers make when they interact with a bad experience is that they adopt an aggressive attitude. These passengers tend to yell and scream at the drivers, however, it reduces your chances of making a clear complaint against the driver.

Contact the right people

Each of these companies or private drivers has to report an authority(s). You can look their contact numbers up and make sure that these drivers are dealt with properly. You can find the contact details of these companies on the internet and lodge a complaint or comment about your experience with the driver.

Contacting the concerned authorities can save you from a lot of trouble as you will be able to go through the right channel and it will bring more weightage to your complaint about a Canterbury taxi.

Considering this, it is not difficult to deal with bad taxi experiences if you play your cards right. Make sure you follow these tips and you won’t have problems with a bad taxi ever again. Let us know what you think of these tips about taxi in Canterbury 


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